Legal
Legal & Privacy
Everything in one place: our Privacy Policy, Terms of Service, Cookie Policy and Legal Notice.
Last updated: 30 June 2026
Working draft. Bracketed [details] must be completed with our official business information, and the final text reviewed by qualified legal counsel before launch. This is not legal advice.
Privacy Policy
1. Who we are
This Privacy Policy explains how [Legal Entity Name], trading as “Masséa HomeSpa” (“we”, “us”, “our”), collects and uses your personal data when you use our website, book a treatment, or contact us. We are the data controller responsible for your personal data. Our registered address is [Registered Address], Dubai, United Arab Emirates, and you can reach us at info@massea.ae. We process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where our services reach individuals in the European Union or United Kingdom, the EU/UK General Data Protection Regulation (GDPR).
2. The data we collect
We collect: (a) contact and booking details you provide: your name, phone number, address and access notes, chosen treatment, therapist preferences, date, time and any notes you add; (b) communications, such as messages you send us by email or WhatsApp; (c) payment information: where card or online payment is used, this is processed by our payment provider ([payment provider, e.g. Stripe / Telr]); we do not store full card numbers on our servers; and (d) technical and usage data, such as device and browser information and, only after you consent, analytics data (see our Cookie Policy). We do not knowingly collect data from anyone under 18.
3. How and why we use your data
We use your data to: provide and manage your bookings and treatments; match you with a suitable licensed therapist; take and confirm payment; contact you about your booking (including confirmations and changes); provide customer support; improve our services and website; and meet legal, tax and regulatory obligations. Our legal bases are, as applicable: performance of our contract with you (to deliver a booking you request), your consent (for example, analytics cookies and marketing), our legitimate interests (to run and improve our business securely), and compliance with legal obligations.
4. Who we share it with
We share your data only as needed to deliver the service: with the licensed therapist assigned to your booking; with our payment provider to process payment; and with trusted service providers who host our systems, send notifications, or provide analytics on our behalf, under appropriate confidentiality and data-processing terms. We may also disclose data where required by law or a competent authority. We do not sell your personal data.
5. Cookies and analytics
Our website uses essential cookies to function, and analytics cookies (such as Google Analytics) that load only after you accept them via our cookie banner. You can decline analytics at any time. For details, see our Cookie Policy.
6. How long we keep it
We keep personal data only for as long as necessary for the purposes described above and to meet our legal, accounting and tax obligations. For example, booking and payment records may be retained for [retention period, e.g. 5 years] in line with UAE requirements. When data is no longer needed, we securely delete or anonymise it.
7. Your rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of or objection to certain processing, and portability, and you may withdraw consent at any time (without affecting processing already carried out). To exercise any right, email us at info@massea.ae. We will respond within the period required by applicable law (generally 30 days). You also have the right to complain to the UAE Data Office or, if you are in the EU/UK, your local supervisory authority.
8. Security
We use appropriate technical and organisational measures (including encryption in transit, access controls and vetted service providers) to protect your personal data against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to protect your data and to notify you and the relevant authority of any breach where required.
9. International transfers
Some of our service providers may process data outside the UAE. Where we transfer personal data internationally, we take steps to ensure an adequate level of protection through appropriate safeguards, as required by the PDPL and, where applicable, the GDPR.
10. Changes and contact
We may update this policy from time to time; the “last updated” date above reflects the latest version. For any privacy question or request, contact [Legal Entity Name] at info@massea.ae.
Terms of Service
1. About these terms
These Terms of Service (“Terms”) govern your use of the Masséa HomeSpa website and services, provided by [Legal Entity Name] (“we”, “us”). By booking a treatment or using our website, you agree to these Terms. Please read them together with our Privacy Policy.
2. Our service
Masséa HomeSpa arranges mobile spa and wellness treatments (such as massage, facials and recovery rituals) delivered by licensed therapists at your home, hotel or office within our service areas in Dubai, United Arab Emirates. Availability of specific treatments, therapists and time slots is not guaranteed and is confirmed at booking.
3. Eligibility
You must be at least 18 years old to book. Treatments are intended for general relaxation and wellbeing and are not a medical service. You are responsible for disclosing any health condition, injury, allergy, pregnancy or medication that may affect your suitability for a treatment, and for consulting a doctor where appropriate. We may decline or stop a treatment for health, safety or conduct reasons.
4. Bookings and confirmation
When you submit a booking request, it is received as a request and is not confirmed until our team confirms the details (including therapist and time) with you. We will contact you to confirm. Prices are shown in UAE Dirham (AED) and, where applicable, include VAT at the prevailing rate. Any estimated total shown at booking may be adjusted for add-ons or changes agreed with you.
5. Payment
Payment is due as indicated at booking. Depending on the option selected, payment may be taken by card or online via our payment provider ([payment provider]), or in cash on arrival. [Confirm final payment terms.] You agree to provide valid, authorised payment details and that you are authorised to use them.
6. Cancellations, rescheduling and no-shows
You may reschedule or cancel free of charge up to [cancellation window, e.g. 4 hours] before your appointment; members may cancel anytime as described in their plan. Cancellations after that window, or no-shows and failure to provide safe access to the location, may incur a fee of up to [cancellation fee]. We may cancel or reschedule a booking due to therapist availability, safety, weather or events beyond our control, in which case we will offer an alternative or a full refund.
7. Your responsibilities
You agree to provide a safe, clean and appropriate space for the treatment, to treat our therapists with respect, and to be truthful about your health and the booking details. Any inappropriate, unsafe or unlawful behaviour towards a therapist will end the treatment immediately with no refund and may be reported to the authorities.
8. Health disclaimer
Our treatments are for relaxation and wellbeing and do not diagnose, treat or cure any medical condition and are not a substitute for professional medical advice. If you have a medical concern, consult a qualified healthcare professional before booking.
9. Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, and our total liability arising from a booking is limited to the amount you paid for that booking. Nothing in these Terms excludes liability that cannot be excluded under applicable law. [Insert reviewed limitation-of-liability and insurance clauses.]
10. Intellectual property
The Masséa HomeSpa name, logo, website content and branding are owned by us or our licensors and may not be used without our written permission.
11. Governing law and disputes
These Terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates. Any dispute will be subject to the exclusive jurisdiction of the competent courts of Dubai, without prejudice to any mandatory consumer-protection rights. [Confirm jurisdiction and any dispute-resolution mechanism.]
12. Contact
Questions about these Terms? Contact [Legal Entity Name] at info@massea.ae.
Legal Notice
Business
[Legal Entity Name], trading as “Masséa HomeSpa”.
Licensing and registration
Dubai Trade License No.: 1390972 · DED Registration No.: [DED Registration No.] · Health-authority licensing (DHA): [DHA License No.].
Registered address
[Registered Address], Dubai, United Arab Emirates.
Contact
Email: info@massea.ae · Phone / WhatsApp: +971 58 572 7718.
VAT / Tax Registration
Tax Registration Number (TRN): [TRN].
Responsible person
[Name of manager / authorised signatory], on behalf of [Legal Entity Name].